Bath Built - Custom Solid Wood Furniture in Vancouver Lower Mainland

FREQUENTLY ASKED QUESTIONS


Is everything solid wood?

All of our furniture utilizes as much solid wood as possible. In hidden areas with expansion/contraction concerns such as a drawer bottoms we will incorporate plywood as it is the better option. Aside from those few instances we will use solid wood and no veneers whatsoever unless specifically requested.

Do you have a showroom?

Yes! Our store front is now open in historic Downtown Abbotsford. We are located at 120-2553 Montrose Ave and our hours of operation are from Tuesday - Saturday 10am - 4:30pm. We are closed on Sunday and Monday. We have several display items to view as well as stain and hardware samples. We hope to see you soon to chat about your custom order!

What is your lead time?

Our lead time on average ranges from 10-14 weeks. Contact us today for an updated lead time.

Can we see stain samples?

Yes! We have samples available to view in person at our store front (120-2553 Montrose Ave, Abbotsford). You can also visit our Stains and Materials pages to see them. Browsing our various products may be the best way to pick a finish you like. We often leave stain as "to be determined" if you need more time to decide after placing your order.

If you would like some samples mailed to you we do require the order to be placed first. We charge $30 for up to 3 samples and we would include these on the invoice for your order. Our spray finisher keeps extremely busy finishing all of our customer's orders, so this is our policy when it comes to ordering stain samples and he usually does 1 large batch a month.

What currency is your pricing in?

All of our website pricing is displayed in CAD.

Can I see photos before paying my final balance?

Unfortuantely, no. We book deliveries 3-5 weeks in advance, and this is when final payment is due. At this point we have invested into your project but it is not yet anything to photograph. Please see our "Policies" page for more information!

Do we deliver?

We offer delivery within and surrounding Greater Vancouver, Vancouver Island, Fraser Valley, Squamish, Whistler, Okanagan, Calgary, Edmonton, Seattle, Portland, San Francisco and Los Angeles.

We offer a flat rate delivery fee of $150 within the Lower Mainland. This is a white glove service that includes move in and set up from two representatives. Please contact us for delivery information and fees for other areas! Delivery will be arranged with you closer to completion of your order, and delivery is Monday-Friday.

What happens after I make an order?

After placing an order or inquiry we will respond with an email typically well within 24 hours (weekends included) to confirm any additional information. If you don't need any customizations on your product you can simply add it to the shopping cart and continue to the checkout! We currently only require a 50% deposit on your purchase, and the balanace will be due when we arrange delivery of the order, closer to the end of the lead time. For custom orders we will send an e-invoice which will summarize all of the details discussed, as well as provide a "pay now" option for a 50% deposit which will put your order in our queue. We accept credit card, cash, cheque or e-transfer.

Do our beds disassemble?

Yes! All of our beds come ready to assemble in manageable pieces. Our beds are very easy to assemble and can be done in 5-10 minutes.

How do I make an order?

If you don't require any customizations, you can simply add the item(s) to your shopping cart and proceed to the checkout. For custom pieces you can click "custom order" on any of our product pages and fill out the details in the form. You can also visit our Contact page to fill out an order form, or email us directly at sales@bathbuiltfurniture.com.

If you would like to discuss your custom order in person our store front is located at 33789 Essendene Ave in Downtown Abbotsford.

Do we make custom furniture?

Yes. We can customize our existing products or even work with our customers to come up with a new design that meets their vision!

How long will my project take to build?

We typically have 20-30 projects working their way through our production line at any given time, and it can take several weeks for each order to work its way through. The majority of our lead time is spent building the hundreds of orders in our queue.



Bath Built - Custom Solid Wood Furniture in Vancouver Lower Mainland
© 2021 Bath Built Custom Furniture
604-852-8577
sales@bathbuiltfurniture.com
120-2553 Montrose Ave
Abbotsford B.C. Canada
V2S 3T4
Tuesday – Saturday: 10am – 4:30pm