Bath Built - Custom Solid Wood Furniture in Vancouver Lower Mainland

POLICIES


DISCLAIMER

All of our custom furniture products are handmade from solid wood. We recommend our customers have a good understanding of what to expect from solid wood furniture before purchasing. While we strive for perfection, your solid wood product will have its own unique characteristics such as small knots or cracks. The variations and imperfections in the wood are to be expected and celebrated! Bath Built is committed to keeping each and every customer beyond happy with their custom built furniture. We use sophisticated wood working techniques plus high-grade materials and wood stains to ensure a high quality solid wood furniture product. During the first two weeks of receiving your furniture the finish will still be curing to its maximum hardness, so extra care should be taken during this time.

On behalf of the woodworking team here at Bath Built Custom Furniture Ltd., we thank you and look forward to working with you! To learn more about our solid wood furniture products, please email us.

RETURNS & REFUNDS

Due to the custom nature of our business 48 hours (including weekends) after payment has been made all orders are strictly non-refundable. If a refund is absolutely required, a 10% breakage fee will be charged on the full value of the order including the price of goods purchased, fees, and taxes. The above is 100% at our discretion. If we have invested what we deem to be a considerable amount of time and/or money into a project, then unfortuantely we cannot issue the 90% refund. The project must be completed and delivered at this point.

Since all of our furniture is built custom to order, we also have a strict no returns policy.

PAYMENT

Upon placing an order, a non-refundable 50% deposit is required. Any outstanding balance will be due upon arranging delivery. We typically arrange delivery 3-5 weeks in advance. Orders can be made directly through our website, or we can send you an e-invoice for custom projects which will have an easy “pay invoice” option for credit card. Other forms of payment can also be arranged.

By paying your invoice or making an online order you are agreeing to all Bath Built Custom Furniture Ltd. policies and guidelines as stated on our website, emails, invoice, and receipt.

Contact us for current wait time (usually between 10-14 weeks).

We offer a flat rate delivery fee of $150 within the Lower Mainland. This is a white glove service that includes move in and set up from two representatives. Please contact us for delivery information and fees for other areas!

Prices are subject to change at any time.



Bath Built - Custom Solid Wood Furniture in Vancouver Lower Mainland
© 2021 Bath Built Custom Furniture
33789 Essendene Ave
Abbotsford B.C. Canada
V2S 2G9
Tuesday – Friday: 10am – 5pm
Saturday: 10am – 4:30pm