Bath Built - Custom Solid Wood Furniture in Vancouver Lower Mainland

POLICIES


DISCLAIMER

All of our custom furniture products are handmade from solid wood. We recommend our customers have a good understanding of what to expect from solid wood furniture before purchasing. BBCF will not alter any projects due to misunderstandings on what to expect. There are many variables that can affect the outcome of a project caused by natural variation of wood stains and top coats. BBCF cannot guarantee any outcome. While we strive for perfection, your solid wood product will have its own unique characteristics such as knots, checking (natural cracks), colour variation, and many other results that can vary from project to project. The variations and imperfections in solid wood custom furniture are to be expected and celebrated!

Dimensions and results can vary from those specified or depicted on our website or in your order invoice. Due to the custom nature of BBCF, every project is unique and presents a unique set of challenges. Deviating from the dimensions is often required to optimize any piece of furniture and these deviations at are at the sole discretion of BBCF. The most common deviations is from the dimensions of large table tops where length, width, and thickness often are sacrificed in the milling process to produce the best possible outcome.

Our goal is to keep each and every customer happy and we go to great lengths every day to do so. With that said very few companies offer a highly customized, locally manufactured product, and that is because it is very difficult to manage customer expectations. It is for this reason that all customer's perceived deficiencies will be treated as legitimate deficiency only if BBCF deems it to be a legitimate deficiency. Since all of our furniture is built custom to order, we have a strict no returns or refunds policy.

Due to the custom nature of our business, delays to our current lead time are possible. We give each and every order the time and attention needed for an exceptional product.

On behalf of the woodworking team here at Bath Built Custom Furniture Ltd., we thank you and look forward to working with you! To learn more about our solid wood furniture products, please email us.

RETURNS & REFUNDS

Due to the custom nature of our business 48 hours (including weekends) after payment has been made all orders are strictly non-refundable. If a refund is absolutely required, a 10% breakage fee will be charged on the full value of the order including the price of goods purchased, fees, and taxes. The above is 100% at our discretion. If we have invested what we deem to be a considerable amount of time and/or money into a project, then unfortuantely we cannot issue the 90% refund. The project must be completed and delivered at this point.

Since all of our furniture is built custom to order, we also have a strict no returns or refunds policy. All furniture must be accepted as is. Legitimate deciencies can occur and we are happy to fix them. Defining what is a legitimate deficiency is solely at the discretion of BBCF.

PAYMENT

Upon placing an order, a non-refundable 50% deposit is required. Any outstanding balance will be due upon arranging delivery. We typically arrange delivery 3-5 weeks in advance. Orders can be made directly through our website, or we can send you an e-invoice for custom projects which will have an easy “pay invoice” option for credit card. Other forms of payment can also be arranged.

By paying your invoice or making an online order you are agreeing to all Bath Built Custom Furniture Ltd. policies and guidelines as stated on our website, emails, invoice, and receipt.

Contact us for current wait time (usually between 10-14 weeks).

We offer a flat rate delivery fee of $150 within the Lower Mainland. This is a white glove service that includes move in and set up from two representatives. Please contact us for delivery information and fees for other areas!

Prices are subject to change at any time.



Bath Built - Custom Solid Wood Furniture in Vancouver Lower Mainland
© 2021 Bath Built Custom Furniture
604-852-8577
sales@bathbuiltfurniture.com
120-2553 Montrose Ave
Abbotsford B.C. Canada
V2S 3T4
Tuesday – Saturday: 10am – 4:30pm